Problem Solving By Group Method
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Problem solving by a group effort is dynamic process it can be describe in 8 steps.Its advantages and tactics to prevent group think.
Group Problem Solving.
Traditionally, managers solved most problems in isolation.
However, this practice is outdated. Both the complexity of the problems and the
desire of staff for meaningful participation in the workplace drive the use of
group approaches to problem solving. Today, consensus-based problem solving is
often the norm.
Advantages of Group Problem Solving
Groups collectively possess more knowledge and information
than any individual member and can access more strategies to solve a problem.
Under the right circumstances and with the right leadership, groups can tackle
more complex problems than an individual, especially when there is no right or
wrong solution to the problem. People tend to rely on a small number of family
strategies; a group is more likely to try multiple approaches.
Group members may have a greater variety of training and
experience and approach problems from different perspectives. Together, a group
can generate more complete, more accurate, and less biased information than an
individual. Groups can more effectively address issues that cross company
boundaries or involve changes that require the support of all affected
departments. Participatory problem solving has other advantages: it increases
the probability of acceptance and understanding of the decision and improves
cooperation in implementation.
Disadvantages of Group Problem Solving There are also
disadvantages to group problem solving: it takes time and resources, and it can
create conflict. Group problem solving can also lead to the emergence of benign
tyranny within the group. Less knowledgeable or less trusting members may allow
stronger members to control group discussions and problem solving. Different
participation may contribute to a power struggle between the director of
nursing and some assertive members of the group.
Managers may also object to the use of groups to make
decisions. They may fear that they will not agree with the group's decision or
that they will not be needed if the group makes all the decisions. Both is not
the case. Some decisions rightfully belong to managers (eg, budget management),
some are personnel decisions (eg, peer review, self-planning), and some are
shared (eg, joint hiring decisions). Figure 8-4: Illustrates this (Shiparski,
2005).
Group problem solving can also be influenced by group think.
Group think is a negative phenomenon that occurs in close-knit groups that
become isolated. Through prolonged close collaboration, group members develop
similar mindsets and share similar prejudices and blind spots, such as B.
Stereotypical views of strangers. Shows a strong tendency to seek compromise,
which interferes with critical thinking about important decisions. Furthermore,
the leadership of such groups suppresses open and fluid discussion, controlling
what ideas are discussed and how much dissent is tolerated. Group think
seriously impairs critical thinking and can lead to wrong and damaging
decisions.
Two phenomena have been associated with group think (Forsyth,
1983): the premature search for agreements and wishful thinking and
mis perceptions. The premature search for agreement is evident in several
characteristics of group think, such as:
Self-censorship of dissenting opinions, where members with
questions or concerns remain silent as "mind guards" employing
"policing" to protect the group from controversial information and
discourage dissenting opinions by allaying doubts about the group's decisions
or beliefs, and the illusion that the group agrees despite objections and
doubts
Mis perceptions and wishful thinking are also characteristics
of group think. They may include: belief that the group is morally correct,
which encourages members to ignore the ethical and moral consequences of their
decisions forms of - rationalization of warnings and other negative comments biased
perceptions of the out group collective rationalization of conflicting
information (Janis , 1982)
Use the Following Tactics to Prevent Group Think
1.
Encourage open questioning by assigning each member the appropriate critical
role. Encourage the group to prioritize raising objections and strengthen them
by accepting criticism.
2. Initially, the leader should delay observing their
preferences and expectations until the views of others are fully revealed.
3. The leader can set up several independent working groups
on the same topic. Groups reunite to explore a variety of problem-solving
approaches and to iron out our differences,
4. Each member of the decision-making group should regularly discuss the group's deliberations with trusted associates in their own unit of the organization and report the views and reactions of non-members.
5. One or more external experts within the organization who
are not core members of the problem-solving group should be invited in turn to
each meeting to challenge the core members' views.
6. At each problem-solving meeting, at least one member of
the group should be assigned the role of "the devil's advocate,"
trying to find fault with any arguments that might be deemed valid.
7. Whenever problem solving involves dealing with a
competitor, all warning signs from the competitor should be analyzed and
possible interpretations of the competitor's intentions should be explored.
8. After reaching a preliminary consensus (agreement that
everyone can support, reached without a formal vote) on the best alternative,
the problem-solving group should hold a second chance meeting, where it is
hoped that each member will express themselves as vividly as possible remaining
points. doubt and think the whole matter over before making a final decision
(Jania, 1982).
Although dealing with dissent can be complicated, time-consuming, and sometimes uncomfortable, conflict is not always dysfunctional, and quality decision-making is often required.Dialectical inquiry is another technique for minimizing group think. In dialectic research, the proponents of a plan and a counter-plan engage in a formal debate. This technique formalizes the conflict by allowing disagreement, encouraging exploration of alternative solutions, and reducing the emotional aspects of the conflict.
The advantages of such an approach result from the presentation and discussion of the basic assumptions underlying the proposed procedures. Any incorrect or misleading assumptions will become apparent, and the process promotes a better understanding of the issues and leads to a higher level of confidence in a decision. Some potential disadvantages of this method are that it can lead to an emphasis on who won the debate rather than what the best decision is, or it can lead to inappropriate compromises.
Give your opinion if have any.